Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Shapa mobile application, related websites, and services (collectively, the “Services”) provided by [Legal Entity Name] (“Shapa,” “we,” “us,” or “our”).
By creating an account, downloading or using the app, or otherwise accessing the Services, you agree to these Terms. If you do not agree, do not use the Services.
Disclaimer: This document is a structured template for a pet-care marketplace / scheduling app. It is not legal advice. Have it reviewed by qualified counsel for your jurisdiction, liability model, insurance, and any regulatory requirements for pet services in your region.
1. Eligibility and accounts
1.1 Age. You must be at least [16 / 18 — choose based on jurisdiction] years old, or the age of digital consent in your country, to use the Services. If you use Shapa on behalf of a business, you represent that you have authority to bind that business.
1.2 Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at [support@yourdomain.com] of any unauthorized use.
1.3 Accuracy. You agree to provide accurate, current profile and contact information and to update it as needed.
2. Description of the Services
2.1 Shapa provides a platform that connects users who request pet walking, pet sitting / boarding, and related services (“Pet Services”) with independent individuals or businesses who offer those services (“Service Providers” or “Walkers”). Shapa may also offer scheduling, messaging, maps and location features, community map or discovery tools, notifications, and subscription or paid plans.
2.2 Shapa is not a pet-care agency. Unless we explicitly state otherwise in a separate written agreement, we do not employ Service Providers, and we do not directly perform Pet Services. Service Providers are independent contractors or separate businesses. Your agreement for the actual walk, visit, or boarding is between you and the Service Provider, subject to any features we provide to facilitate booking and payment.
2.3 We may modify, suspend, or discontinue any part of the Services with reasonable notice where practicable, or immediately where required for security, legal compliance, or abuse prevention.
3. User roles
Depending on how you use Shapa, you may act as:
- Pet owner / client — requesting Pet Services; or
- Service Provider — offering Pet Services through the platform.
Some users may use both roles. Additional verification, background checks, or documentation may be required for Service Providers as described in the app or in separate policies.
4. Acceptable use
You agree not to:
- Violate any law or third-party rights;
- Harass, threaten, defraud, or harm other users, animals, or the public;
- Post false, misleading, or impersonating content;
- Circumvent fees, matching, or safety systems, or solicit off-platform payments to evade Shapa’s policies if such policies apply;
- Upload malware, scrape the Services without permission, or reverse engineer except where law forbids such restriction;
- Use the Services for any illegal, exploitative, or discriminatory purpose;
- Misrepresent animals’ health, behavior, or vaccination status in a way that endangers people or animals.
We may investigate violations and suspend or terminate accounts.
5. Bookings, cancellations, and conduct during services
5.1 Scheduling and confirmations are managed through the app (or as we configure). Users are expected to communicate promptly and show up as agreed, or cancel in accordance with cancellation rules shown in the app or communicated at booking.
5.2 Animals. Owners are responsible for accurate information about pets (behavior, medical needs, allergies, escape risk). Service Providers are responsible for exercising reasonable care while performing Pet Services. Shapa does not guarantee any particular outcome.
5.3 Disputes between users regarding quality, no-shows, damage, or injury should first be addressed between the parties. Shapa may offer support channels or moderation but is not obligated to resolve disputes unless required by law.
6. Fees, payments, and subscriptions
6.1 Fees for Pet Services, platform fees, and subscriptions (if offered) are displayed in the app or at checkout. We may change pricing with reasonable notice where required.
6.2 Payments are processed by third-party payment processors (e.g. Stripe). By paying through Shapa, you agree to the processor’s terms and authorize charges you approve in the app.
6.3 Taxes. You are responsible for any taxes applicable to your transactions, as determined by law.
6.4 Refunds are handled according to policies shown at purchase or in the app, and applicable law.
7. Location, maps, and third-party services
7.1 Certain features rely on device location and mapping services (e.g. Google Maps). Your use of those features is also subject to the third party’s terms and privacy policy.
7.2 Shapa may integrate authentication (e.g. Google, Apple), analytics, crash reporting, push notifications, and other tools. Those providers process data as described in our Privacy Policy and their own documentation.
8. User content and license
8.1 You retain ownership of content you submit (“User Content”) (e.g. text, photos, voice notes, map pins). You grant Shapa a worldwide, non-exclusive, royalty-free license to host, reproduce, modify (e.g. resize images), display, and distribute User Content solely to operate, promote, and improve the Services, enforce these Terms, and comply with law.
8.2 You represent that you have the rights to grant the above license and that User Content does not infringe third-party rights.
8.3 We may remove User Content that violates these Terms or law, or that we reasonably deem harmful.
9. Intellectual property
The Shapa name, logo, app design, and software are owned by us or our licensors. Except for the limited rights to use the app as offered, no rights are granted to our intellectual property. Do not copy, modify, or create derivative works without permission.
10. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
10.1 THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
10.2 WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
10.3 PET SERVICES ARE PERFORMED BY INDEPENDENT SERVICE PROVIDERS OR USERS. SHAPA DOES NOT GUARANTEE THE QUALITY, SAFETY, LEGALITY, OR INSURANCE STATUS OF ANY SERVICE PROVIDER OR PET SERVICE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
11.1 IN NO EVENT SHALL SHAPA OR [LEGAL ENTITY NAME] BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF THE SERVICES.
11.2 OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SHAPA FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) [100] [USD/EUR — specify currency].
11.3 Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
12. Indemnity
You agree to defend, indemnify, and hold harmless Shapa, [Legal Entity Name], and our officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your User Content or use of the Services; (b) your violation of these Terms or law; (c) your Pet Services as a Service Provider; or (d) your pets or property as an owner, except to the extent caused by our gross negligence or willful misconduct (where such exclusion is enforceable).
13. Termination
13.1 You may stop using the Services and request account deletion as described in the app or Privacy Policy.
13.2 We may suspend or terminate your access if you breach these Terms, create risk or legal exposure, or if we discontinue the Services.
13.3 Provisions that by nature should survive (e.g. disclaimers, limitation of liability, indemnity, governing law) survive termination.
14. Governing law and disputes
14.1 These Terms are governed by the laws of [Insert jurisdiction — e.g. Serbia, Delaware USA, etc.], without regard to conflict-of-law rules, except where mandatory consumer protection laws of your country apply.
14.2 Venue. Subject to mandatory rules, exclusive jurisdiction and venue for disputes shall be the courts of [Insert city/country].
14.3 Informal resolution. Before filing a claim, you agree to contact us at [support@yourdomain.com] to attempt to resolve the dispute informally.
14.4 EU consumers may have mandatory rights to sue in their country of residence. Arbitration / class action waivers should only be added if your counsel approves them for your jurisdiction.
15. Changes to these Terms
We may update these Terms. We will post the revised Terms with an updated “Last updated” date and, where required, provide additional notice (e.g. in-app). If you continue to use the Services after the effective date, you accept the revised Terms where permitted by law. If you do not agree, stop using the Services.
16. Miscellaneous
16.1 Entire agreement. These Terms and policies referenced herein (including the Privacy Policy) constitute the entire agreement regarding the subject matter.
16.2 Assignment. We may assign our rights and obligations; you may not assign without our consent.
16.3 Severability. If a provision is invalid, the remainder remains in effect.
16.4 No waiver. Failure to enforce a provision is not a waiver.
16.5 Force majeure. We are not liable for delays or failures due to events beyond our reasonable control.
17. Contact
[Legal Entity Name]
[Registered address]
Support: [support@yourdomain.com]
Legal / privacy: [privacy@yourdomain.com]